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You are a senior secretary working for a Partner at a mid-tier law firm in Brisbane, Alvarez & Paul Lawyers. Your firm employs approximately 30 people. The firm has: ? 2 Partners (Jake Paul and Vincent Alvarez who is the

Case study
You are a senior secretary working for a Partner at a mid-tier law firm in Brisbane, Alvarez & Paul Lawyers. Your firm employs approximately 30 people.
The firm has:
? 2 Partners (Jake Paul and Vincent Alvarez who is the Managing Partner);
? 1 Senior Associate;
? 1 Associate;
? 3 Senior Lawyers
? 5 Lawyers;
? 3 Trainee Lawyers/Paralegals; and
? approximately 15 legal support staff in the areas of human resources, office management, training, precedents, secretarial/paralegal support, administration, IT and accounts.
The firm specialises in the following areas of law:
? Property and Conveyancing;
? Wills and Estates;
? Family;
? Commercial / Corporate;
? Criminal; and ? Litigation.
The firm’s Precedent Co-ordinator, Nat Riccie, has taken extended annual leave for 3 months. Because you have the most secretarial experience you have been asked to cover Nat’s role during her leave.
In exchange the Partner that you work with Jake Paul has agreed to lessen your workload so that you can concentrate on precedents. The Human Resources Department has promoted one of the office juniors, Deborah Pepper into a junior secretary role. Deborah has undergone extensive secretarial training and will assist you and Jake during this time. You will still undertake secretarial duties for Jake, but you will also assist the firm in the precedent area.
Your duties as the Precedent Co-ordinator include:
? conducting training sessions for employees in the use of Word at all levels (beginner, intermediate and advanced);
? conducting induction sessions in the use of precedents and the firm’s Style Guide for new employees;
? updating precedents when requested according to company procedure;
? formatting complex legal documents; and
? ensuring and managing the integrity of the firm’s legal precedents.
On the following pages are a series of tasks that during your time as the Precedent Co-ordinator you have been asked to undertake.
You should now familiarise yourself with the Alvarez & Paul Lawyers Style Guide.
Assessment 1: Establish drafting requirements Part 1 – Costs Agreement
Jake Paul was recently appointed as Partner with Alvarez & Paul Lawyers, joining Vincent Alvarez who is the firm’s Managing Partner. Accordingly, the firm updated their name from Alvarez Lawyers to Alvarez & Paul Lawyers and had all their company stationery updated to incorporate the new firm name and logo. You have been asked by the Managing Partner, Vincent Alvarez, to update the existing firm’s costs agreement precedent and create a template. Open the Microsoft Word document Alvarez Lawyers Costs Agreement. Make all the amendments listed below to this document and save as a template.
Vincent’s specific instructions are outlined below:
1. Using the A&P Lawyers – Letterhead template provided in the LMS, copy the header and footer from this document and insert this as a header and footer into the Alvarez Lawyers Costs Agreement document.
• The Alvarez Lawyers header is formatted in a table, to remove it click on the entire section or the top left and select ‘delete table’
• If when copying the address footer into the Costs Agreement it creates an additional enter/ return below the address details you should delete this extra enter/return
• The header and footer should appear on the first page only.
Show/hide button
The show/hide button in Microsoft Word allows you to see all the formatting in a document such as spaces,
tabs, page, and section breaks. They do not print out, they are onscreen only. We recommend you turn this feature on so that you can see a documents formatting.
2. Change the name of the firm at the top of the document from Alvarez Lawyers to Alvarez & Paul Lawyers.
3. You are now required to insert 5 fill-in fields in areas with red text.
• Each fill-in field should be named as per the text in red
• Delete the text in red in the original document once you have inserted the 5 fill-in fields.
Position your curser at the beginning of the first fill-in field e.g. Name of client. Go to the
Insert tab on the ribbon, find the Text group (at the far right on the Insert ribbon). Choose the
Explore Quick Parts icon. Choose the Field option. In the Field Names box scroll down to find Fill-in, then in the Field Properties Prompt box type in your fill-in data e.g. Name of client. Repeat this process for each section in red text (there are 5 in total). Refer to Microsoft Word Tips section in the Workbook for more instructions.
4. Save your document as a template on your computer, Part 1 – A&P Lawyers Costs Agreement.
A template is saved to your computer where your computer stores Word Templates. Once the document is completed choose File, Save As, and save the document as a Word Template. To find your template choose File, New and it will either appear under New or
Personal. Only when the document has been saved as a template will you be able to use the fill-in fields. Refer to Microsoft Word Tips section in the Workbook for more instructions.
5. Test your fill-in field options. To do this, you will need to open this template as a new document to check they are working. You can just skip the fields and not fill in.
6. Click on Alt F9 so that your fill-in fields are visible and save this document as a normal Word document called Part 1 – A&P Lawyers Costs Agreement. This is the only document required for submission.
Fill-in fields only work when you open a new document that has been created from a template. Pressing Alt+F9 will make your fill-in fields appear and disappear

Assessment 2: Prepare to draft Part 2 – Improvements
Vincent Alvarez is committed to improving all precedent documents in the firm’s database. To begin this process, he has asked you to review the new Alvarez & Paul Lawyers Costs Agreement (the document you amended in Part 1).
1. On an Alvarez & Paul Lawyers memo, a template is provided in the LMS, addressed to Vincent, in approximately 100 words in total, answer the two questions below:
a. What do you think could be improvements to the design and/or structure of Alvarez & Paul Lawyers Costs Agreement. For example, you could make recommendations on the documents page layout, font, formatting, style or any other visual improvement.
b. Explain how you would undertake a review process with Vincent of your suggested improvements. For example, explain an internal procedure to follow when and if documents need to be updated, amended or improved.
2. Spell check your document and ensure you have adequately answered both questions.
3. Save the document as Part 2 – Improvements.
If your memo is more than 2 pages long
The Alvarez & Paul Lawyers branding in the header and their contact details in the footer should only appear on the first page of the memo.
Any subsequent pages should only have a page number in the footer.
Page number format: Arial, font size 10, centred
For example: – 4 –
You may need to undertake independent research into how headers and footers function.
Part 3 – Claim
Nat left you a number of precedent tasks that she was working on or about to start working on.
Your task as the Alvarez & Paul Lawyers’ Precedent Co-ordinator is to make the Queensland Civil Procedure Claim form a firm precedent.
Before you begin this task, review the relevant legislation, rules and regulations relating to Queensland Civil Procedure Forms to ensure that you are creating the form correctly (e.g. page size, margins, and font size). See s 961, Division 1 General Provisions about documents to be filed from the Queensland Uniform Civil Procedure Rules 1999 (Qld) which can be found at https://www.legislation.qld.gov.au/
Open the file, Magistrates Court Claim form. You are required to insert fill-in fields in the areas in italic red.
1. Insert fill-in fields in all areas in italic red text as indicated (there are 11 in total). Each fill-in field should be named as per the text in red. Delete the text in red in the original document once you have inserted all of the 11 fill-in fields.
Position your curser at the beginning of the first fill-in field e.g. Name of plaintiff. Go to the
Insert tab on the ribbon, find the Text group (at the far right on the Insert ribbon). Choose the
Explore Quick Parts icon. Choose Field. From the Field Names box scroll to find Fill-in, in the
Field Properties Prompt box type in your fill-in data e.g. Name of plaintiff. Repeat this process for each section in red text (there are 11 in total). Refer to Microsoft Word Tips section in the Workbook for more instructions.
2. Test your fill-in field options. To test your fill-in fields you will need to save the document as a template on your computer. You will need to use this template again in Part 6 and 7.
A template is saved to your computer where your computer stores Word Templates. Once the document is completed choose File, Save As, and save the document as a Word Template. To find your template choose File, New and it will either appear under New or
Personal. Only when the document has been saved as a template will you be able to use the fill-in fields. Refer to Microsoft Word Tips section in the Workbook for more instructions.
3. Click on Alt F9 so that your fill-in field options are visible.
4. Save the document as Part 3 – Claim.
Fill-in fields only work when you open a new document that has been created from a template. Pressing Alt+F9 will make your fill-in fields appear and disappear
Part 4 – Claim memo
Prepare an Alvarez & Paul Lawyers memo addressed to Vincent Alvarez. On this memo:
a) Name the relevant legislation relating to the Queensland Civil Procedure Forms and
b) So that Vincent knows that the Claim form has been set up correctly, list the layout particulars that are required in order for documents to be accepted.
If your memo is more than 2 pages long
The Alvarez & Paul Lawyers branding in the header and their contact details in the footer should only appear on the first page of the memo.
Any subsequent pages should only have a page number in the footer.
Page number format: Arial, font size 10, centred
For example: – 4 –
You may need to undertake independent research into how headers and footers function.
Save this memo as Part 4 – Claim memo.

Assessment 3: Develop draft Part 5 – Different types of business structures
Another project that Nat has handed over to you is the document, Different Types of Business Structures. This document is in need of some formatting as it should be formatted according to the Alvarez & Paul Lawyers Style Guide for Report Guidelines.
There are several requirements for this document as outlined below:
1. Do not change any page or section breaks in the document.
2. Format the layout and the text of the document according to the Alvarez & Paul Lawyers Style Guide (see page 4 and 12 in particular):
• All headings should be Arial, font size 14, bold, left aligned and
• All other text should be Arial, font size 11, left aligned.
3. Update the header on the cover page to the new Alvarez & Paul Lawyers branding (as per Part 1). Do not include the footer on the report cover page.
4. The name of the report is Different types of business structures. Insert this on the cover page as per the guidelines for Reports in the Alvarez & Paul Style Guide:
• Arial, font size 26, bold, centred.
5. Insert the name of the report into the footer on page 2 to replace xxx as per the guidelines for Reports in the Alvarez & Paul Lawyers Style Guide.
6. In the Joint Ventures section, bullet point the items that appear under “Characteristics of joint ventures:”. Ensure the bullet points are left aligned.
7. In the Shelf Company section, bullet point the items that appear under “Common reasons for buying a shelf corporation include:”. Ensure the bullet points are left aligned.
Example of left aligned bullet points
Common reasons for buying a shelf corporation include:
• saving the time involved in taking the steps to create a new corporation
• gaining the opportunity to bid on contracts
8. Insert the following text into the blank table on page 3 (e.g. Proprietary companies in the first column and Public companies in the second column). Ensure the formatting in this table is exactly the same as the table above it.
Proprietary companies
A proprietary limited company (also known as a private company, or a privately held company) is the most common type of company
Proprietary companies are classed as either small or large depending upon their annual revenue, assets and number of employees
Pty Ltd should appear after the name
Public companies
A public company is one that is usually listed on the Australian Stock Exchange
An unlimited number of ordinary people are eligible or invited to purchase shares in the company
Ltd or Limited must appear after the company name
TIP: Use the format painter to ensure the text is exactly the same The format painter allows you to copy basic formatting of text.
• Click on the text which has the formatting you want to copy
• Double click on the Format Painter icon
• Highlight all the different text you require to be changed.
The Format Painter will stay active until you press the ESC (escape) key on your keyboard or click on Format Painter again.
9. Insert a footnote at the end of the following sentence on page 3 “Below is a snapshot of the number of companies created through ASIC in 2022”.
• The text for the footnote is Data supplied by the Australian Securities and Investment Commission
• A footnote goes at the end of the sentence after the full stop
• The text in the footnote should be Arial size 10 and
• Ensure all footnotes in the document are formatted correctly.
Click on References in the ribbon followed by Insert Footnote in the Footnotes group.
10. Cut and paste the chart that is currently on page 5 to page 3 directly under the under the sentence “Below is a snapshot of the number of companies created through ASIC in 2022”. Ensure the chart does not spread onto page 4.
11. Insert a Table of Contents on the page after the cover page. The headings for the Table of Contents are:
• Sole trader, Partnerships, Joint Ventures, Proprietary and Public Companies, Associations, Shelf Company, Holding Company, Subsidiary Company, Co-operative, Bibliography.
Create a table of contents
• Place cursor in front of each of the headings (listed above) and click on Styles, Heading 1.
• Click on References in the ribbon, Table of Contents, Automatic Table 1. • When the Table of Contents is created, click on the heading ‘Contents’ and change to Arial size 14, Bold. Select the contents text and change to Arial 11. Change all font to black.
• Refer to Microsoft Word Tips section in the Workbook for more instructions.
12. Correct 3 spelling errors in the document (do not correct any errors in the Bibliography). Your completed document should be 8 pages long.
13. Save this document as Part 5 – Different Types of Business Structures.

Part 6 – Claim 1
Deborah Pepper who is assisting you and Jake Paul, has been given a Claim to prepare for Jake. It is her first Claim, and she has asked you for some help in preparing it. In fact, this is the first time anyone in the firm has used this new precedent. It has been developed by you in an earlier assessment and now it is finally being tested.
Part 6 (and Part 7 which follows) require completion within a designated timeframe. The timeframe for completing Part 6 is 30 minutes. When you are ready to complete this part, you will need to telephone or email MMLC to be provided with the information to be inserted into the Claim. Once this information has been provided to you via email, you will have 30 minutes to complete the Claim and return it to MMLC.
1. Use the Claim precedent you created as Part 3 – Claim.
2. Insert into the Claim the information provided by Jake (which will be provided to you by MMLC via email).
3. Spell check and proofread your document.
4. Save the Claim now as Part 6 – Claim 1.
5. Upload the completed Claim to the LMS (or email MMLC) within the agreed timeframe.
Part 7 – Claim 2
You completed the Claim with Deborah and hand it to Jake to review. He advises that his original calculations are incorrect.
As mentioned above, Part 7 requires completion within a designated timeframe. You need to have completed Part 6 above, before you complete Part 7. You are to make contact with your trainer to receive the required amendments to this Claim. You will have 30 minutes to make these amendments.
1. Open up the Claim from Part 6 and now save a copy as Part 7 – Claim 2.
2. Make the modifications as instructed.
3. Spell check and proofread your document.
4. Save the Claim as Part 7 – Claim 2.
5. Upload the completed Claim to the LMS (or email MMLC) within the agreed timeframe.
Assessment 4: Finalise draft Part 8 – Jake memo
Jake has left the office for a client meeting and will not be back by the time both you and Deborah leave for the day. You know that he is likely to return to the office later in the evening to continue working so you decide to leave a file copy and a final copy of the Claim you prepared in Part 7 on this desk for his review.
There are two tasks within this assessment.
1. Prepare a memo addressed to Jake requesting that he review the Claim and sign it if he is ready for it to be despatched to the court.
• You are required to add the claim you prepared in Part 7 to this memo (see the instructions for adding the Claim to the memo below).
• Save this document as Part 8 – Jake memo with Claim 2
Memo with Claim attached
For this assessment task you are required to prepare a memo to Jake, which is 1 page long, and add Part 7 – Claim 2 which is 2 pages long to create one document which is 3 pages long.
Follow the instructions below to ensure that the Alvarez & Paul Lawyers branding, which is in the header of the memo, and the address, which is in the footer of the memo, appear only on the first page of the memo.
• To do this in Microsoft Word, insert a section break at the end of Jakes memo. Insert a
“Next Page” section break – this is usually the only one you will ever need. This section break will create a second page (Tip: If you turn on the show/hide feature you will see where the section break is on the screen)
• Copy and paste the 2 pages of Part 7 – Claim 2 to the second page. Initially, you will see the Alvarez & Paul Lawyers header and footer on the second page, but once you paste in the claim text, the header and footer will disappear
• Inserting a section break will ensure the formatting of your original document, the memo to Jake, is not affected by the formatting of the 2 pages of the Claim you are adding.
Section breaks are located under ‘Breaks’ in the ‘Layout’ tab on the ribbon.
2. Open up Part 7 – Claim 2 and resave this as Part 8 – Claim 2 File Copy. Insert a “File Copy” watermark on this Claim. This one is a copy for the clients file.
3. There are two assessments to submit for this part: • Part 8 – Jake memo with Claim 2 and
• Part 8 – Claim 2 File Copy.
Part 9 – Save and Store
Answer all questions in Tasks A, B, C and D below on an Alvarez & Paul Lawyers memo addressed to Vincent.
Task A:
If you currently work for a law firm, or any kind of company that uses computers describe how you: • Save and store documents in the appropriate directory or folder and
• Close files and exit application programs without loss of data.
OR
If you are currently not working, or not working in an environment with computers describe how you would:
• Save and store documents in the appropriate directory or folder and
• Close files and exit application programs without loss of data.
Task B:
If you currently work for a law firm, or any kind of company that uses computers, talk to your IT and/or Systems Administrators and ask them about how your company saves and backs up computer information.
Questions you could ask include:
• How do they backup computer data and where is this data stored?
• How often do they backup the computer data?
• What software do they use for the backup?
• What happens to computer data if there is a blackout?
• How do these security steps ensure that confidentiality and security of information are maintained?
OR
If you are currently not working, or not working in an environment with computers, access the link below, review the information and answer the questions that follow.
? https://www.staysmartonline.gov.au/protect-your-business/doing-things-safely/backupsbusiness
Questions
• In your home computer environment what types of computer information should you regularly back up?
• What are the two main options for backing up data and where is it stored?
• What are the pros of online backup and storage?
• If you were working in an office environment what policies and procedures would you put in place to ensure that confidentiality and security of information are maintained?
Task C:
In Assessment 2, Part 3, you were required to create a Claim template from an existing document. In at least 100 words, explain the advantages of creating templates and also explain a process for developing and testing templates.
Task D:
Most workplaces expect their employees to work within established and accepted codes of conduct. These codes often vary between different professions. Confidentiality and Security of Information are two codes of practice which are vital in a legal environment. Describe with examples, in at least 100 words for each topic, how these two issues affect your current day to day work activities. If you are currently not working, describe how you think these issues would affect your day to day work activities.
1. Prepare your answers for Task A, B, C and D on an Alvarez & Paul Lawyers memo, apply the Style Guide formatting rules.
2. Spell check and review the document formatting.
3. Save the document as Part 9 – Save and Store.
Assessment Submission Form
BSB40620 Certificate IV in Legal Services
Student to complete this section
Student Name:
Student Number:
Date Submitted:
Unit Name / Number:
Email Address:
Checklist: I have:
Completed and signed this cover page
Answered all assessment parts
Attached any additional documents required
Kept a copy of this assessment submission for my records
Student Declaration: by signing below, I declare that:
I have been advised of the assessment requirements as well as my rights and responsibilities as a student as per the information provided in the Assessment Guide and choose to submit this assessment at this time.
I declare that all of the information presented in this assessment submission is my work and has not been copied or written by another person, except where due reference is made.
Signature:
Date:
Office Use Only Date Date Signed off
Assessment received Result: Competen t NYCompetent
Resub #1 received Result: Competen t NYCompetent
Resub #2 received Result: Competen t NYCompetent
Assessment report sent to student
Student Progression chart updated
LMS updated
Feedback obtained
Completion processes
Certificate & Transcript prepared Check USI

You are a senior secretary working for a Partner at a mid-tier law firm in Brisbane, Alvarez & Paul Lawyers. Your firm employs approximately 30 people. The firm has: ? 2 Partners (Jake Paul and Vincent Alvarez who is the
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