Textbook:
Marquis, B. L., &
Huston, C. J. (2021). Leadership roles and management functions in nursing:
Theory and application. Wolters Kluwer.
Use Textbook – Chapter 19 to Answer Questions Below
Assertive, Passive, Aggressive, and Passive-Aggressive Verbal Communication Skills (pp. 487-489)
You represent the nursing department on a newly formed interdisciplinary team to look at medication errors and medication safety. You are one of seven team members. The Pharmacy Director, also a team member, has a very assertive communication style. The Pharmacy Director dominates meeting conversations and does not appear open to adopting new processes requiring the pharmacy department to take on additional work and responsibility. Instead, the Pharmacy Director redirects the ideas back to you and states, “This is a nursing responsibility.”
Question #1
As a Nurse Leader, examine and discuss communication strategies you would employ to:
a) Redirect the dominance of communication by one team member.
b) Avoid accepting full ownership and responsibility for all ideas directed to the nursing department.
Question #2
a) Determine how the Situation, Background, Assessment and Recommendation (SBAR) technique could be used to facilitate interprofessional team
communication in this situation.
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