In the context based on OCBC Singapore and OCBC regional Re-engineer and digitalizeWhat are we looking for? Multiple processes that the relationship managers and support staff have to grapple with involve multiple hands-offs, drop-offs, and manual handling. Processes such as processing of customer instruction via email and etc.
What are some of the opportunities that we see? Drive paperless, and improve end-to-end processes with the aim of improving turnaround time and STP for our customers. While AI may be employed, it has to be a particular use case or scope, with no margin of error.