APA format
Word document
250 words in total(doesn’t have to be 400 words or more)
1 scholarly source(Principles of Supply Chain Management: A Balanced Approach; Joel Wisner edition 5, can be use as a reference but not as a source)
Discuss how different operations (service and manufacturing), i.e a bank, a restaurant, a manufacturing firm, a retailer, etc. use CRM, and how they measure customer satisfaction. Do you think CRM applications unnecessarily invade customers’ privacy?
Principles of Supply Chain Man BSM-430 Skill Building Activity 6